This allows for us to see, "oh we are having many cases with Internet issues."
What you do is go to https://www.grc.com/fingerprints.htm
Under Custom Fingerprinting, enter the URL for the Google Database. humidexmyhome.firebaseio.com
Click Fingerprint Site. It will give you a series of Hex Codes with " in between them.
Then you can go on our Server and see if it matches, normally I just check first and last numbers. Our Website doesn't use : it uses spaces. http://ctiserver.ca/firebase-ssl.html
If they don't match, that's why the units cant connect, if they do, then its something else.
This note is for agents, not the customer. so make it only available for techs.
When the fingerprint changes, what happens is the following:
- Unit connects to our server to get Googles SSL Code.
- Unit uses that Code to connect to Google's Database to Create a Unit/Push Data/Read Data.
- Unit Crashes because of said certificate, and never connects.