FAQ

ClairiTech's Return Policy
ClairiTech Innovations Inc. values its relationship with you and offers you the option to return products you purchase directly from ClairiTech Innovations ...
Tue, 27 Sep, 2022 at 11:00 AM
Why does the system seem to not run all the time?
The unit is still running, just very quietly at a low speed. The system will maintain proper ventilation when the humidity is below the desired humidity set...
Tue, 8 Jan, 2019 at 2:04 PM
Will I still need to use a dehumidifier?
A dehumidifier could be used in extreme situations upon first installing the unit. This will assist in reducing pre-existing moisture issues. Once the locat...
Tue, 8 Jan, 2019 at 2:09 PM
Should foundation cracks be fixed before installation?
Ideally, foundation cracks should be repaired before the unit is installed. However, addressing them during or after installation is also possible. Cracks...
Wed, 25 Jun, 2025 at 11:20 AM
Will the system work with dirt floors?
The system will help reduce moisture even with dirt floors, however, the exposed dirt will also constantly be adding moisture to the area. The best solution...
Mon, 20 Sep, 2021 at 11:32 AM
Will I need to use air conditioning?
Air conditioning is a great benefit to a living area of a home. Our system, over time, will evenly distribute the conditioned air throughout the main le...
Tue, 19 Oct, 2021 at 4:28 PM
Why do I see water beading from different surfaces in the lower levels?
Surfaces in a lower level are naturally colder due to the absence of heat and sunlight. When the warm and cold air mix too quickly, you might get beading. T...
Wed, 25 Jun, 2025 at 11:23 AM
Why do I still have smells lingering?
Smells can originate from different things. Example: damp cloths in a laundry room. It is important to determine where the smells are originating from and a...
Tue, 8 Jan, 2019 at 2:11 PM
Why is my system not working as well as before/making loud noises?
Please contact Technical Support at 1-888-533-1348.
Tue, 8 Jan, 2019 at 2:11 PM
Humidity and how it affects our homes, especially basement/crawl space areas
During the high humidity season, the temps on the main/upper levels of our homes reflect both warmer outside temp and normal living activities (our bodies, ...
Tue, 21 Dec, 2021 at 11:43 AM